Cancellation

Return and Exchange Policy

1. Introduction

Thank you for shopping with [www.knitnfashion.com]. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a return and exchange policy that outlines the terms and conditions for returning or exchanging products.

2. Eligibility for Returns and Exchanges

Time Frame: You may return or exchange items within [5] days of the delivery date. Items returned or exchanged outside this period will not be accepted.

Condition of Items: To be eligible for a return or exchange, items must be:

• Unused, in their original condition.
• In the original packaging with tags attached.
• Accompanied by the original receipt or proof of purchase.

Non-Returnable Items: The following items are not eligible for return or exchange:

• Personalized or custom-made items
• Toys etc
• Downloadable software or digital products
• Gift cards

3. How to Return or Exchange an Item

Online Returns: If you purchased items online, please follow these steps:

1. Contact Us: Email us at [neelamoverseas21@gmail.com] or use our online return form  to request a return or exchange.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
3. Ship the Item: Package the item securely and send it back to us at . You are responsible for shipping costs unless the return is due to an error on our part.

In-Store Returns: If you purchased items in-store, you may return or exchange them at any of our locations. Please bring the item along with the original receipt.

4. Refunds

Refund Deduction Policy

1. Cancellation within 2 Hours: Orders cancelled within 2 hours of placement will be eligible for a full refund, with no deduction.
2. Cancellation after 2 Hours:
   • Delivery Charges: Orders cancelled after 2 hours will incur delivery charges, which will be deducted from the total refund amount.
   • Processing Fees: A processing fee may be applied to cover administrative costs.
3. Prepaid Orders:
   • If a prepaid order is cancelled after 2 hours, the delivery charges and any applicable processing fees will be deducted from the total refund amount.
4. Refund Processing Time: Refunds, minus any deductions, will be processed within [number] business days. The time frame for the refund to reflect in your account may vary depending on your payment method.
5. Non-Refundable Items: Certain items may be non-refundable as specified in our terms and conditions.
6. Exceptions: Any exceptions to this policy will be reviewed on a case-by-case basis and may require additional documentation.

Shipping Costs: Original shipping costs are non-refundable. If your return is due to a mistake on our part (e.g., incorrect item), we will cover the return shipping costs.

5. Exchanges

Exchange Process: If you wish to exchange an item for a different size, color, or product:

1. Contact Us: Notify us of your exchange request via [Contact Email] or our online exchange form [Link to Form].
2. Return the Original Item: Follow the return instructions provided and send the item back to us.
3. Receive Your Exchange: Once we receive the original item, we will process the exchange and ship the new item to you. You may be required to pay any difference in price.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [neelamoverseas21@gmail.com] with your order number and details about the issue. We will provide instructions for returning the item and offer a replacement or refund.

7. Contact Us

For any questions or concerns regarding our return and exchange policy, please contact us at:

[www.knitnfashion.com]
[neelamoverseas21gmail.com]
(9999915391/9810487923)